Will you be updating and supporting AppViz ?

I have grand plans for the future of AppViz. How much time I end up spending on it really depends on the size of the market, but I hope to be able to provide an excellent tool for iPhone developers for some time to come.

Will I have to pay for updates ?

Updates between major versions will be free. At some point I intend to move to a paid update model and charge for major versions once every 6 months or year, but for now I’m concentrating on improving AppViz until it meets my personal standards.

Do you support other payment methods besides PayPal ?

Unfortunately not at this time. I may in the future, but PayPal has been working pretty well so far.

Will you be fixing ‘x’ or adding ‘y’ ?

Fixing, yes. Please let me know about any bugs that you find by contacting support@ideaswarm.com. As for adding features, I’d love to hear your ideas. I can’t guarantee that everything will make it in, of course, but I can guarantee I’ll give it some thought.

How secure is my data ?

AppViz was built as a desktop application partly for data security reasons. It is my top priority.

When logging in using AppViz there is an option to store your password using Keychain Services.  Information on the keychain can be found here. This is the same password store that Safari and most other Mac applications use. If you do not choose to store your password in the keychain then it is not stored; AppViz does not keep this information in any other location.

When downloading data your user name and password are sent directly to iTunes Connect over an https connection, the same as logging into the site manually using Safari.  IdeaSwarm never has access to and will never ask for your user name or password.

Your report data is also downloaded over https. Once downloaded it is as secure as your hard drive. Again, IdeaSwarm never has access to this information unless you choose to send it to us in an email, in which case the data is confidential, will be used only to find and fix your specific problem, and will be deleted immediately afterward. IdeaSwarm does not retain customer data.

AppViz also makes a connection to iTunes to grab review data and your application icon. This sends the apple id of your program but no other identifying characteristics. Paging through your reviews in iTunes sends the same requests.

At the end of the data import AppViz will download currency exchange tables from a provider. This request contains no identifying information or sales numbers and is the same for all AppViz clients.

If you have further questions about the security of your information please contact support@ideaswarm.com.

How accurate is the data?

As accurate as the reports. Summaries are calculated from monthly, weekly, and daily reports and are kept as accurate as possible. Unfortunately Apple does not guarantee the data for anything but the monthly reports; if you are paying partners based on sales numbers it is suggested that you use the ‘reports’ tab with the monthly reports selected to determine amounts. Currency conversion is done with daily currency tables and may be inaccurate depending on currency fluctuations, when Apple sends out payments, and Apple’s specific arrangements with various regional banks.

I have more questions!

Send them to support@ideaswarm.com and I’ll do my best to answer you promptly. Most days I’ve been able to turn support emails around in a few hours to at most a day; I’m hoping to continue that trend.